blizzard Blizzard Offering Automated Warcraft III Reforged Refunds

[Stan 5,240]

Earlier today, the Warcraft III developer team responded to criticism regarding the game's launch and the company has now started to offer automated refunds for the title regardless of how much time you've spent playing it and without the need to submit a ticket.

Warcraft III Reforged launched on January 28 and scored 0.5 on Metacritic due to the custom map ownership, non-revamped cinematics, bugs, and many other reasons outlined on the Warcraft III Refunded site. As a result, you can now get a refund without submitting a ticket.

(Source: Polygon)

[Slam 40]

Well that's fair I guess.

[Ankhakhan 0]

Sorry, this order is not eligible for refund.

Orders purchased more than 72 hours ago are not eligible for a refund.

[Helvorn 57]

Well I think this exploded right into their faces FUBAR

[GBeast 33]

considering that people used some old warcraft 3 maps as a loophole to get donations and *filtered*, alongside using third party content, I can't blame blizzard at all for the updated EULA.

this whole fiasco has been a blizz hate bandwagon with people review bombing the game. it is true that some things that were promised are not in the game, but people saying the game looks and runs like *filtered* are honestly playing on toasters as everyone I know even slightly well are having no issues with the game at all and it runs great for them. the core gameplay is exactly as it was back then and having modern matchmaking algorithms has made my queue times for literally all formats, even 4v4, ALWAYS be under 2 minutes even late at night.

no clans? there's literally a button on the friends list that says when you mouse over it "Clans are currently disabled and will return in a future update"
no arranged team? you can literally queue with friends and you do not have to have the exact party size to play the mode in question(eg. you can play 4v4 with a 2 or 3 stack). I hated that about arranged teams back then, how me and my brother wanted to do 4v4 but we couldn't because it was just 2 of us
no tournaments? I'm pretty sure(though correct me if I am wrong) that it was dead anyway.

like guys, have you forgotten that the most important thing about video games is the gameplay? it's saddening to see how many people truly care more about CG cutscenes than they do about gameplay. it's also hilarious how the queues for all game modes are under 2 minutes even late at night

[ResoWho 68]

1 hour ago, GBeast said:

like guys, have you forgotten that the most important thing about video games is the gameplay? it's saddening to see how many people truly care more about CG cutscenes than they do about gameplay.

well correct me if im wrong but you allrdy got the gameplay in wc3. So if its not for cutscene and other optical stuff and new features, whats even the point of making a remake then?

if it was a total new game and not a remake i would accept that arguement but not in a remake of an older game sorry

Edited February 4, 2020 by ResoWho

[Topcat 0]

22 minutes ago, ResoWho said:

well correct me if im wrong but you allrdy got the gameplay in wc3. So if its not for cutscene and other optical stuff and new features, whats even the point of making a remake then?

if it was a total new game and not a remake i would accept that arguement but not in a remake of an older game sorry

<rant: Sorry?! I really dislike an argument to end with "Sorry", in order to make an point. People don't need to apologize at the end, like their argument crushed the soles of the person their responding to.

Look, I didn't buy this game expecting fresh, new game play, new styles, new story line... I knew NONE of these were coming to this game, it was a remake. Nothing more. Players expecting the moon was already going to be let down.

Like if they remake Toejam and Earl. Guess what! It'll be funky, and fun, and hope to the high heavens they just change the graphics, because the game is good. /rant>

 

Edited February 4, 2020 by Topcat

[ResoWho 68]

1 hour ago, Topcat said:

<rant: Sorry?! I really dislike an argument to end with "Sorry", in order to make an point. People don't need to apologize at the end, like their argument crushed the soles of the person their responding to.

Look, I didn't buy this game expecting fresh, new game play, new styles, new story line... I knew NONE of these were coming to this game, it was a remake. Nothing more. Players expecting the moon was already going to be let down.

Like if they remake Toejam and Earl. Guess what! It'll be funky, and fun, and hope to the high heavens they just change the graphics, because the game is good. /rant>

 

id like to say that the last part of my comment was my personal opinion and as someone who works in customer service ive to apologize for everything because the customer is king and i just came back from work when i wrote that.

anyways im not that arrogant to think that everyone has to have the exact same opinion then i have.

 

i also didnt buy the game and expected it to be warcraft 4 but these days companies announce something, advertise something with things the game doesnt deliver. why dont postpone a game, finish it and then release it? because its to expensive and the reputation seems to be worth nothing these days. screw something up and make everyone mad? np tomorrow we release the next game and they will like it. (or at least give us their money again)

Edited February 5, 2020 by ResoWho

[darkgreenwax 412]

I am curious how many refunds will actually be engaged.

I can see the vast majority of people bombing the game and calling for refunds will keep the purchase.

It's like when some WoW players are loudly disgruntled and campaign for unsubs but continue to sub anyway.

Regardless I'm not discrediting many players' dissatisfaction - rather, I'm intrigued at if the dissatisfaction is shallow or deep. Some of the reviews were quite hyperbolic (others were spot on and valid and fair).

[GBeast 33]

5 hours ago, ResoWho said:

well correct me if im wrong but you allrdy got the gameplay in wc3. So if its not for cutscene and other optical stuff and new features, whats even the point of making a remake then?

if it was a total new game and not a remake i would accept that arguement but not in a remake of an older game sorry

because much like starcraft remastered we are getting modern matchmaking algorithms, alongside the ability to not be forced in to exact group sizes for queueing with other people(eg. you can do 4v4 with a 2 or 3 stack)

[Helvorn 57]

11 hours ago, TyZone said:

I am curious how many refunds will actually be engaged.

I can see the vast majority of people bombing the game and calling for refunds will keep the purchase.

It's like when some WoW players are loudly disgruntled and campaign for unsubs but continue to sub anyway.

I am with you here. But nonetheless, as for Blizzards already shaken reputation over the last years, this is another catastrophe.

[ResoWho 68]

9 hours ago, GBeast said:

because much like starcraft remastered we are getting modern matchmaking algorithms, alongside the ability to not be forced in to exact group sizes for queueing with other people(eg. you can do 4v4 with a 2 or 3 stack)

dont get me wrong, i like that and i didnt refund yet but if you announce more and presell your product and dont deliver it like you said (so you basically lied to let your product look even better and presell more) in my opinion thats an understandable reason everyone can be mad about if they want to. 

also its not like its the first time something like that happens with a blizzard product (in the closer past) and probably in some cases if someone havent said something back then hes now frustrated,  mad and opens his mouth now but thats just my thought

Edited February 5, 2020 by ResoWho

[Kurosu 58]

They advertised the reworked cutscenes to sell the product during promotion  , but a few days ago they stated that they changed their minds and decided to provide something "close to the orignal experience because we believe thats what people trully want".

If I was in US I would definately have attempted to sue them. I am suprised nobody has already.

[darkgreenwax 412]

9 hours ago, Helvorn said:

I am with you here. But nonetheless, as for Blizzards already shaken reputation over the last years, this is another catastrophe.

?

(sadly)

[Arcling 898]

On 2/4/2020 at 8:58 PM, Helvorn said:

Well I think this exploded right into their faces FUBAR

I doubt there have been that many refunds. It reminds me a lot of a similar situation with Mass Effect: Andromeda, when narrative was dictated by people who weren't even playing the game or interested in it, just jumping on a hate bandwagon, because that's the common thing. Many people downvoting game on Metacritic probably haven't even played it, some even tried to bump score of other games with lowest rating, just so Reforged gets the lowest score.

Sure, this remaster has it's optimisation and stability issues, as well with some missing features, they clearly didn't have enough time/budget to finish it on launch. Criticism is justified. But a lot of those reactions have been overblown, it's sadly nothing unique that game on release requires some patches. If we compare it to older Blizzard, WoW launched in a rather messy state, similar situation with some expansions, when maintenance could last quite long, yet reactions weren't as strong back then. Shows how media changed things around.

[Warhammer 1]

The bugs and features can be fixed. That's not the problem for me. Inconvenient? Sure, but you know it will be fixed at some point. 

I have two problems:

1. The inexplicable deletion of personal content, and without any warning to boot. I made tons of custom maps and campaigns for my brother and I (or friends) to play co-op. Hours and hours of work... all gone... 

2. If you don't even want to purchase Reforged, you still lose WC3... how is that even legal? 

Sure I can go through and reinstall using my game discs to a different directory and never link it to Bnet, but I am sure that the act of taking something that you legally purchased away has to be breaking some consumer laws or something. 

[Darielyia 1]

I'm curious to know if those that do get a refund also lose their in-game goodies for buying it in the first place? I only play the campaign so I'm happy with it how it is. Do I wish they had kept the new campaigns and cutscenes they talked about....of course.....but I'm not going to get a refund because they decided not to put them in the game. 

[Rhondis 148]

On 2/4/2020 at 3:13 PM, GBeast said:

this whole fiasco has been a blizz hate bandwagon with people review bombing the game.

I can see where the complaints are coming from, but review bombing it? Just seems a bit absurd.