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zllo9

Blizzard Support Chat never open

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Hello all, my name is Zack Lloyd, and I have been a long time subscriber to World of Warcraft, from Blizzard Entertainment, but I recently have found something that is confusing to me, and would like some feedback....

I recently was involved with an argument of sorts with Blizzard Support, through the Ticket system, and my account was suspended wrongly as a result. So, I wanted to appeal this, but do not seem to ever be able to get in touch with anybody human from Blizzard Support, just automated robots, which has led me to want to use their advertised, but never open Live Chat option.

What I have seen is that the hours that chat is available keep changing, even changing timezones somehow. Earlier today, it said Live Chat available between 2pm - 6pm PST, but when I went back during those times to check, the time had changed to 12pm - 8pm GMT as the attachment shows. So, I have to ask, how does Blizzard Entertainment, in Irvine California, end up moving to GMT from PST, and why does the time change twice in a single day?? Can't they even agree on a timezone, or are they purposely trying to be unreachable?/

I am only trying to get chat, because the Ticket system seems to be run exclusively by robots / automated systems that do not even bother to read through your Tickets, instead searching through them for keywords to flag, and seem dead-set on finding some way to threaten you with violations / account actions.

Screen Shot 2020-03-04 at 9.15.56 PM.png

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I can't comment on the service you've received, but are you playing on US or EU? The fact that it changed from listing the times in PST to GMT, so a US and European time zone, it seems like you probably tried to open a ticket on us.battle.net first, and then eu.battle.net the second time.

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