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Starym

Players Not Receiving Loot from the Great Vault: A Significant Issue Even if it's Just a Delay

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It seems the Great Vault was a bit of a great bag of problems, as many, many players either didn't/don't understand how it works, are facing serious bugs related to it, or just plain didn't get the right tips and hints necessary to get the most out of it.

We'll focus on the worst of these issues here, as there are players that simply received nothing in their Vault, despite having completed at some vault objectives. These players have re-logged multiple times, restarted the game and Battle.net client, all the basics. It's most likely that the players simply needed to wait longer (despite having already waited 5-10 minutes) for the vault to update, so if you run into this issue, don't panic, your rewards should appear.

Even taking into account the fact that this is temporary, the feeling of seeing your full week's worth of effort just not showing up and not being sure what is happening, and if (and when) you'll be getting your loot is just awful. Especially as the Great Vault system is pretty confusing for most, no one can be completely sure what's happening is normal, a bug, or something else entirely. While it might sound like a small issue, it's definitely affected many players - and while a lot of them might have just concluded they should just wait and been calm about it, many more might have written tickets, re-logged multiple times, posted on forums, asked around what's happening etc. etc., disrupting their game experience significantly. Also, we're not quite sure all of these players have even gotten their rewards yet or if there's a bigger bug present:

While the Great Vault is a very interesting concept and has potential as a mechanic, even Blizzard have stated that they didn't properly communicate how it works (and, by the way, still haven't after that insightful comment). However this is the first week of the Vault opening, so some problems are to be expected, it's just a pity some of these issues couldn't have been communicated better so players wouldn't have to wonder what is happening with their gear.

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50 minutes ago, Yridaa said:

The whole expansion is a bag of problems. It needed at least 3 more months in the oven.

I only encountered 1 bug so far, I'm sure I'm fortunate, but compared to past exp., it's way better I think

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4 hours ago, Yridaa said:

The whole expansion is a bag of problems. It needed at least 3 more months in the oven.

It's like there was a huge global pandemic that forced a team to work remotely on a massive project or something.

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18 hours ago, durdyenglish said:

It's like there was a huge global pandemic that forced a team to work remotely on a massive project or something.

So let's release it before it's finished.

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6 hours ago, Yridaa said:

So let's release it before it's finished.

Having a few bugs does not mean a product wasn't finished. It means it was a massive undertaking that requires extensive end user interaction to iron out all possible bug scenarios.

It's 2020 - we are asked to pay for games that are essentially stable alpha builds so underfunded projects can meet cash projects early on and finalize development through ongoing patches. In a world FULL of games and studios like this, we can still appreciate how nice it is to receive such a (relatively) well-polished game upon launch.

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On 12/16/2020 at 10:05 AM, Yridaa said:

The whole expansion is a bag of problems. It needed at least 3 more months in the oven.

Yeah well if that's the case for you, maybe roll over to another game should we? I've not encountered any bugs, and I'm really, really enjoying the xpac. Yet you try dragging others down with you into that black abyss, I'll give you that. 

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