new-world New World Players Receiving Temporary Bans Due to Mass-Reporting?

[Starym 3,801]

 

A common MMO issue has arrived reeeally fast to New World as well, as there are many reports of players, including big Company leaders, getting suspensions, potentially due to being mass-reported.

In several big reddit threads players are discussing how the New World suspension system works. With several Company leaders reporting receiving 24-hour bans following other Companies mass-reporting them, while claiming they've done nothing wrong, there's a debate going on about whether these suspensions are automated. If there's simply a threshold of x people reporting a player and they get automatically suspended for 24 hours, that's a system that's primed for abuse - and apparently this was noticed and reported back in the beta as well.

This seems to go the other way as well, as single players are potentially ganged-up on by Companies:

However, Amazon Games have stated that all their bans are "reviewed by humans before any decisions are made" back in the beta, so it's unclear what exactly is happening here.

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This isn't a new topic in the MMO world, as mass-reporting is a big problem pretty much anywhere where there are many players, as there will always be unfair reporting, whether it's just "I don't like that guy, let's all report him" or even to get an advantage like may be the case in the post above. It's also difficult to know what " reviewed by humans" means in this context, as it could just be a few community support staffers rubber-stamping the mass-reports, or they could be truly looking over the potentially insanely large quantities of these reports and giving a fair judgement on each. It's always possible reddit posts like the above aren't being entirely truthful in their claimed innocence as well, but in either case it's a tricky subject and we may never know what's actually happening.

However, the mere potential of a Company leader or similarly important player for a community being "taken out" simply by mass-reports is a troubling one and hopefully we hear back from Amazon Games on this matter soon, as the comments during the beta on the subject should be updated for release.

[TimmyET 11]

Maybe their support team are native english speakers, I can see amazon being lazy for this.

Edited October 1, 2021 by TimmyET
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[Lithari 194]

Also, groups of people tend to gang up on solo players, they don't like to challenge people that can actually fight back, since people alone, are easy pickings, while those in groups are a threat.

Why do you think the Elites use all the different narratives to divide everyone? Because we outnumber them severely, divided we fall, united, we stand.

[daweezyone69 0]

You read it correctly. I went through this process myself. I speak with first hand knowledge of the non process one has to go through and in the end it wont matter if you did nothing they wont respond, They will leave you on hold for hours and hours and as well as many seem to not know the company they work for even makes a game or has a support department for it specifically... Seriously folks do not know what the other hand is doing its that fubar.

Get this I don't PvP at all in game currently, I only use the faction chat to say no thank you to pvp requests and the help channel to help others as a 2 year alpha/beta tester of the game. So here i am tab'd out of game, getting another copy of the game for a friend, i come back to a 24hr ban message on screen.....

Just because i'm on a faction that won in war that i wasn't even a part of i got a mass ban for behavior... I have never been banned from a game in my life (well over 50 yrs old). 36 years as a hardware engineer and system operator for other game companies mind you as well as MS and Apple.

Asked Support to provide the proof they are banning me for but they can not provide any proof.  (they don't have that which doesn't exist and i know that). They are not even interested i such things and sin e you can not directly speak to anyone in game support you are carrying on a 3 way conversation that goes in mad circles to achieve nothing, zero result other than wasted time and breath. Any staffing will absolutely be the Achilles heal of this endeavor. 

Moral of story is this needs to be fixed and addressed or no one is going to want to play. Amazon needs to come forward and apologize to community affected and make it right, Public forum acknowledgement  etc...