Jump to content
FORUMS
Sign in to follow this  
Alhena

Square Enix Offers 14 Days of Additional Free Game Time in Response to Congestion

Recommended Posts

banner.jpg

In response to the server congestion that has occurred since Endwalker's release, Square Enix is giving all Final Fantasy XIV players who own the latest expansion 14 additional free days of playtime.

Additionally, Square Enix will be suspending the sale of the FINAL FANTASY XIV Starter and Complete Editions, as well as registration for the game's free trial.

Square Enix LogoResponse to Congestion (as of Dec. 15) (Source)

Hello, this is Naoki Yoshida, Producer & Director of FINAL FANTASY XIV. 

We apologize for the ongoing congestion that has been occurring since Early Access and the official launch of Endwalker. It's been nearly two weeks since the start of Early Access and players are still experiencing substantial congestion when logging into the game. As we have new content set to release in upcoming patches, I'd like to provide you with several updates on our plans to address these issues.

■ Additional Game Time Compensation

We are aware that the long waiting times to log into the game are preventing players from playing, and for this, we sincerely apologize. In response to this, we recently granted 7 days of game time, but now we will also be granting an additional 14 days.

This will apply to all players (including those with multiple accounts) who own the full version of the game and have an active subscription as of Tuesday, December 21, at 12:00 a.m. (PST), which is the scheduled release date for Patch 6.01. Further details regarding eligibility will be announced separately.

■ Suspending Delivery of Package Versions and Temporary Suspension of Digital Version Sales

Players are currently experiencing extremely long wait times due to the dense concentration of play hours which far exceed our server capacity, especially during the peak times, and so we have decided to temporarily suspend the sale and delivery of FINAL FANTASY XIV Starter Edition and Complete Edition. Additionally, although those with an active subscription are prioritized to log in, Free Trial players are unable to log in outside of late night and early morning hours, and so we will also temporarily suspend new registrations for the Free Trial.

These temporary suspensions will be phased in over the next few days as we work with our retail partners. We will be coordinating with them as swiftly as possible, but please bear in mind that this will be a gradual process.

We will also be suspending all new advertisements. However, it will not be possible to suspend some of the advertisements due to the nature of how they were set up. We appreciate your patience and understanding regarding this matter.

Expansion packs and Collector's Edition digital upgrades will continue to be available for existing players so that they may upgrade as needed.

To those who have been invited by their friends and family who have been considering joining, as well as our retail partners, we sincerely apologize for any inconvenience this may cause, and ask for your understanding and cooperation in order to reduce congestion. We will continue to monitor the situation as we consider the timing around resuming sales.

■ Error 2002 While Waiting in Login Queues

In regards to Error 2002 that occurs during login queues, outside of causes related to unstable connections, we have confirmed a bug. This bug was part of a login-related program created back in FFXIV version 1.0, and thanks to the reports and tests carried out by many of our players, we were able to identify the cause of the problem. We apologize for not being able to identify the issue on our end and thank you all for submitting detailed reports regarding this matter.

Although the code for fixing this bug is already prepared, applying the fix will require patching the game client, which will be addressed in Patch 6.01, scheduled for Tuesday, December 21. As this issue occurs while waiting in the queue for a very long time, we considered releasing the patch ahead of schedule, but in the end decided to include it in Patch 6.01, as there is already a lot of new code in the pipeline for the patch and interrupting the process of verifying them may lead to other bugs. We apologize for the inconvenience and ask for your patience a bit longer.

■ Upcoming Patch Schedule

Due to the high levels of congestion, we are aware that there has been a lot of discussion in the community about the release of Pandæmonium: Asphodelos (Savage) in Patch 6.05, scheduled for Tuesday, January 4, 2022. Regarding this, as long as there are no major issues, we plan to release the patch as scheduled.

We understand that there are concerns about World First races and first week progression, but Patch 6.05 will add a number of new elements, such as the addition of a new Allagan tomestone, new crafting recipes, as well as the new treasure hunt dungeon, the Excitatron 6000.

Many players are looking forward to content aside from high-end duties, and furthermore, considering the balance of the rewards and item levels from said content, we cannot withhold only Pandæmonium: Asphodelos (Savage), and rebalancing these would delay the patch release by several weeks and would affect Patch 6.1 and beyond.

We regret to say this in the midst of major congestion, but as mentioned earlier, unless there are major issues, we plan to release the patch as scheduled. We ask for your understanding and cooperation regarding this matter.

■ Updates Regarding the Addition of a New Logical Data Center and Worlds

Since July 2021, in order to accommodate the significant increase in the number of new players, we have been working towards building a new logical data center and adding new Worlds. However, due to the effects of the COVID-19 pandemic, we have not been able to make any additions due to suspension of semiconductor production at manufacturing factories, decrease in production quantities, as well as a shortage of raw materials. Although we are investing much more money than usual, our attempts to alleviate the ongoing congestion situation are being delayed due to the physical shortage of server equipment.

With the help of IT equipment vendors from all around the world, we are slowly beginning to receive information about delivery dates and figures. Considering the high specification requirements for FFXIV servers, along with the fact that adding a single logical data center requires hundreds of servers, we invariably need much more time, but we are starting to see some progress. In line with this, the Server and Infrastructure teams are working together to plan for new additions, and we hope to be able to provide some sort of roadmap by the end of January 2022.

We are considering adding servers to each region, especially plans for a large-scale addition in North America and Europe, and will be looking at the number of servers, infrastructure construction time, power issues, and server rack situation to see if we should do this sequentially or in one big push. Either way, the plan is to introduce a large number of additions, which we intend to carry out quickly and safely with as minimal inconvenience to our players as possible, and we will follow up regarding this matter as we progress.

■ Inquiries about Errors Triggered by Specific Payments

Since the release of Endwalker, we have received a large number of inquiries from players who have been unable to play the game due to errors which occur during payment or code registration.

After reviewing the details of these inquiries, we found that the accounts involved are being accessed from the same environment as those used by a group of people who are believed to be providing suspicious services. As a result, these accounts were determined to be using suspicious services that temporarily access user accounts to log in and make payments or create accounts on their behalf, and were blocked from payment and code registrations as a part of fraud prevention.

Such suspicious services may have a history of theft or other fraudulent credit card activity, and we cannot do anything other than safeguard against such activity and cannot restore those accounts.

As a reminder, we ask you to refrain from using such suspicious services, for your own good.

We will continue to strive to provide our utmost support so that everyone around the world can play comfortably. We sincerely apologize for the inconveniences caused by the ongoing severe congestion. We appreciate your understanding and cooperation.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

  • Similar Content

    • By Jaym0
      The beloved Moogle Treasure Trove event makes its return in February! Hunt for Phantasmagoria and get your Paissa Earring, Inferno Jacket, and more!
      While we wait for patch 7.2 End of March, you will have plenty of activities to do with the New Moogle Treasure Trove Event!
      The Moogle Treasure Trove: Hunt for Phantasmagoria, will start on Wednesday, 26 February 2025 at 8:00 GMT (19:00 AEDT), and end at the release of Patch 7.2 scheduled for End-March.
      Please note that dates and times are subject to change, and it may take up to 10 minutes after the stated time for the event to commence in-game. This event may also be suspended without warning.
      During the event, you will be able to collect Phantasmagoria Tomestones by completing specific duties and activities, and exchange them for rare and exclusive items, such as:
      The Paissa Earring Shadow Gwiber Mount The Inferno Jacket Magicked Bed Mount Hairstyles Emotes other various mounts minions and much more
      This event is a great opportunity for all players to enjoy various content and activities you usually do not dedicate too much time to.
      During the event, you will have access to your Mogpendium:

      The Mogpendium has all the details needed for collecting Tomestones. Instead of merely having several types of dungeons to farm, you will have multiple ways to obtain the Phantasmagoria Tomestones:
      Standard Objectives: this is the regular way of earning Tomestones. Simply complete the required duties (which will feature a moogle icon in the duty finder) Additionally, you can now also get tomestones from GATEs (the Gold Saucer events) and Ocean Fishing routes. However, keep in mind that Tomestones are not rewarded when using adventurer squadrons or duty support, as the Level Sync option must be used for unrestricted parties. You will also need to score at least 1200 points when ocean fishing to earn Tomestones. Weekly Objectives: Weekly objectives will be assigned to each player, and updated every Tuesday at 8:00am (GMT). You can check your weekly objectives through the Mogpendium, and completing them will earn you additional Tomestones. Minimog Challenges: You will have to select one of two objectives, which can only be fulfilled once every week. It's a way to complete a variety of challenges during the event that you wouldn't normally do. Minimog challenges will also reset on Tuesday at 08:00 am (GMT). Ultimog Challenges: These challenges can only be completed once during the duration of the event. They will give you a significant amount of tomestones, so it is worth trying your luck! You can check the Mogpendium at any given time during the event. Standard Objective rewards are automatically added to your inventory when you complete the duties, while the Weekly, Minimog and Ultimog Challenges will have to be claimed through the Mogpendium.
      Once you have enough Tomestones, head to the usual Itinerant Moogle to exchange them for rewards! You can find one near the main Crystal in each of the starting cities: Limsa Lominsa Lower Decks, New Gridania, and Ul’dah Steps of Nald.

      For more information, and the complete list of rewards you can obtain, visit the Official Moogle Treasure Trove Page.
      Moreover, should you need some help with your hunts, check out our Moogle Treasure Trove Event Guide, where you can find specific routes or duties to farm, as well as the most efficient ways to do so!
    • By Jaym0
      MMORPG fans, get ready! WoW and FFXIV players are teaming up for a charity event with in-game battles, community races, and more! Learn all about it, and how you can participate!
      The World of Warcraft and Final Fantasy XIV communities are coming together for an epic crossover charity event in support of the American Heart Association's AHA LIIVE campaign. This international initiative aims to raise awareness about heart health, heart disease, stroke prevention, and CPR training.

      Event Overview
      From February 24 to February 28, 2025, WoW and FFXIV players will face off in a friendly rivalry, hosting a variety of exciting in-game events to encourage donations. The main event will go down on February 28 at 6 PM EST with a massive raid night, where players will have to clear difficult raid content in both games!
      How it Works
      Any Wow or FF creator can participate. You will be divided into two teams: one for World of Warcraft Creators and another for Final Fantasy XIV Creators. Progress will be tracked separately, allowing both communities to see how their donations are doing, and can encourage each other to donate more.
      Note that this event is not limited to FFXIV: creators from any Final Fantasy title are welcome to participate!
      Exciting In-Game Events
      Throughout the few days, both communities will host a variety of engaging activities, including:
      Transmog/Glamour Contests: Show off your best outfits and fashion sense! Scavenger Hunts & Riddles: Solve puzzles and uncover hidden treasures. Hide and Seek: Find hidden players across the two game worlds. Dating Game Shows: A fun and unique take on in-game matchmaking. Music RP Venues & Parties: Celebrate with community DJs and musicians, dressed in heart-themed outfits for Heart Month! Among Us-Style Raids: Identify imposters during alliance raids in FFXIV or LFR/Normal raids in WoW. Help players clear content: the last day, content creators will be helping their communities clear and learn the content of their choice!
      Prizes and Giveaways
      The event organizers are currently in talks with SecretLab and other sponsors to secure giveaways based on fundraising milestones. Blizzard has already agreed to provide keys for The War Within expansion, and Square Enix may also contribute rewards.
      In addition, in-game prizes like gil and gold can be awarded to winners of various events.
      If you have connections with brands or partnerships that would like to contribute, please reach out to the event organizer on the Event Discord bellow! (Note: Sponsorships cannot be food or beverage-related but can include peripherals, PC hardware, Displate, etc.)
      How to Join the Event
      Join the WoW vs. FF Event Discord: Join Here Register for Your Team: Final Fantasy Team Registration World of Warcraft Team Registration Access Fundraising Resources: Overlays, social media assets, and more are available in the AHA Official Discord What is Expected from Streamers
      Participants are encouraged to help promote heart health awareness by:
      Sharing facts about heart disease and stroke prevention, and the role of AHA in their research around the world Discussing personal stories related to heart health Encouraging donations with chat commands and chatbot timers Example Donation Message:
      "Heart disease is the No.1 killer worldwide, and stroke ranks second globally. We need your help to create a world free of cardiovascular diseases and stroke. Our Mission - To be a relentless force for a world of longer, healthier lives. Join us and you can help save lives! (link to the campaign)".

      If you would like to participate behind the scenes with logistics/setup, hosting, organizing, you can DM the event organizer on Discord @ llamatodd.
      For more information, visit the AHA Live Website.
    • By Jaym0
      The FFXIV Patch 7.2 Live Letter has revealed an exciting new Field Operations zone: Occult Crescent! Learn more about it, and what it will bring to the game!
      A brand New Field Operation will be added to the game during patch 7.2 of Final Fantasy XIV! This zone is called Occult Crescent. 
      Set in the treacherous waters of Shades' Triangle, this mystical isle is packed with high-stakes battles, exploration, and an all-new Phantom Job system.

      What Awaits you in Occult Crescent?
      Mysterious New Zone: Navigate unmapped terrain and uncover hidden secrets. Intense Combat: Team up in small parties for successive battles across the island. Large-Scale Boss Fights: Face off against strong enemies in challenging Boss encounters. Massive 48-Player Raid: Test your strength in a brand-new raid experience. Knowledge Level System: Progression inside Occult Crescent will be displayed as Knowledge Experience, which will affect your battle outcomes. Phantom Jobs System: Unlock unique combat abilities exclusive to the zone.
      Phantom Jobs Include:
      Monk Bard Geomancer Ranger Berserker Time Mage Chemist Cannoneer
      In order to have access and participate in the Occult Crescent content, you will need a Disciple of War or Magic at Level 100.
      It will most likely release only during Patch 7.2 part 2, however no specific date has been given yet. More details about Occult Crescent will be revealed in upcoming Live Letters, so stay tuned!
    • By Jaym0
      The latest Live Letter has revealed more information about the upcoming Cosmic Exploration: your new playground for Crafters and Gatherers! Learn more about it here!
      Final Fantasy XIV is expanding its horizons—literally! Cosmic Exploration is an upcoming PvE co-op experience designed specifically for Crafters and Gatherers, allowing players to work together to explore and develop planets across the cosmos.

      What We Know So Far:
      Co-op Gameplay: Team up with players from your World to explore new planets. A New Star in Every Patch: Each major update in Patch 7.x will introduce a new planet to discover. Collaborative Development: Complete missions and events to help nurture and shape these planets. Release Window: Expected to arrive in Patch 7.2 Part 2, with more details in the next Live Letter. Cosmic Exploration is going to be one of FFXIV’ most ambitious non-combat activities for the Dawntrail Expansion, providing gatherers and crafters with long-term, evolving content, similar to the Ishgard Restoration.
      For an in-depth breakdown of this exciting new feature, check out our full Cosmic Exploration Guide! 
    • By Jaym0
      Final Fantasy XIV's Live Letter drops major Patch 7.2 news! From fresh content to PvP changes and the Cosmic Exploration, here is everything you need to know about Seekers of Eternity.
      Today's Live Letter has revealed a lot about upcoming Patch 7.2: Seekers of Eternity, which will release late March 2025!

      For those who missed out on the live, you can watch a replay on the  Official FFXIV Youtube Channel. For players who want a quick breakdown of everything that was announced, we have you covered!
      You can expect a lot of new content during Patch 7.2 Seekers of Eternity:

      New Main Scenario Quests New Allied Society Quests - Mamool Ja Inconceivably Further Hildibrand Adventures New Cornservant Side Quest New Allagan Tomestones: Allagan Tomestones of Mathematics will be added New Dungeon- The Underkeep New Raid - The Arcadion: Cruiserweight Tier (Normal/Savage) New Trial- Recollection (Normal/Extreme)
      New Unreal Trial - Hells' Kier: Suzaku Cosmic Exploration - Collaborate with players from your World as you explore the cosmos in this new activity designed for Crafters and Gatherers! You will discover a new star to explore in each major patch of 7.x Nurture the development of planets by completing missions and events together with other players Release possible for 7.2 Part 2 - More details will be given in the next Live Letter!
      New Field Operations - Occult Crescent: In the treacherous waters of Shades' Triangle lies the Occult Crescent, an isle shrouded in mystery Explore the unmapped terrain, and battle the isle's inhabitants to unveil its secrets Group up in small parties and engage in successive battles on the map Defeat large-scale boss battles Challenge a new 48 player Raid To enter you need a Disciple of War or Magic at level 100 Inside the Occult Crescent zone, you will be able to raise your Knowledge Level, which will influence the outcome of battles You will have access to unique jobs on the isle, called Phantom Jobs, which will grant you new actions that can be used with your main job Some of the Phantom Jobs will be: Monk Bard Geomancer Ranger Berserker Time Mage Chemist Cannoneer
      New Emote in collaboration with Instax, the instant camera from Fujifilm The following adjustments to existing content will also be made during Patch 7.2 Seekers of Eternity:
      Duty Support: The Sunken Temple of Qarn will be added PvP Update: PvP Series 8 begins PvP action adjustments Several new PvP actions added Frontline (secure) returns with various improvements Weapon Enhancement for 7.x - Two methods will be available: Exploring the Occult Crescent Engaging with existing activities (more details will be revealed in the next Letter) Miscellaneous updates and bug fixes More information will be released in the next Live Letter that should release before Patch 7.2 goes live end of March 2025, so stay tuned for more!
×
×
  • Create New...